Refund and Cancellation

We do have pretty easy and straightforward refund & cancellation policies.  

We will issue a full refund back to your original payment method used IF AND ONLY IF:

- Your order gets lost while in transit.  You may also opt for a resend.  Resends will take 7-15 days (for US, Canada, UK, Australia, NZ orders) or 15-25 days (for international orders), just like placing a new order.

- You received an incorrect item, size, style, etc..  In this situation, we will require you to send a photo.  You may also opt for a resend.  Resends will take 7-15 days (for US, Canada, UK, Australia, NZ orders) or 15-25 days (for international orders), just like placing a new order.

- You received a damaged item.  We will require you to send a proof of damage.  You may also opt for a resend.  Resends will take 7-15 days (for US, Canada, UK, Australia, NZ orders) or 15-25 days (for international orders), just like placing a new order.

- If your order is delayed (more than 25 days) due to reasons we have no control of like postal delay, we will issue a compensation store credit in the form of a coupon code.

We will NOT issue a refund if:

- After a few days from placing the order, you have changed your mind.

- After a few days from placing the order, you decided to change the style, size, etc..

- You have entered an incorrect shipping address or any misspelled info resulting in failed delivery.

CANCELLATION

We are happy to cancel orders within 48 hours from order placement, because during this stage, it's still under review.  If it's 3 days or over, that means your order has been fulfilled OR in-queue for dispatch, and cancellation is no longer possible.  

For more clarification, please message us at customer.service@thetitanidesstore.page or use our CUSTOMER CARE page.